FREQUENTLY ASKED QUESTIONS
If you wish to order an item that is out of stock please contact us and we can let you know potential restocking date as well as potential to pre-order for quickest shipping when the item is back in stock.
Please be advised that vanities are handcrafted and manufactured to order. Lead times may vary and are only estimates. Please do not arrange for an install until you have received all correct items from your order. Before assembly or installation, check to see that you have all of the components to your order. Your Bath Store will not be responsible for any contractor expenses and/or other fees incurred outside of your transaction with Your Bath Store. If multiple items are ordered at the same time, then Your Bath Store has the right to combine shipments together on the same date. In this circumstance customers should base their estimated lead time off of the vanity’s production time and not the other items production time.
For standard orders, items can take 14-21 business days to manufacture and may be shipped via UPS or USPS ground. Freight shipping may be used when an order exceeds the capacity of UPS or USPS. Once your items have been manufactured, it will ship via ground delivery service or freight shipping. If you require a production and or shipping method other than standard production and standard ground shipping service, please contact us within 24 hours of receipt of this order invoice to request expedited shipping. Shipping lead times are approximate and are not guaranteed.
LED Lit Glass manufacturing is estimated at:
Standard LED Glass: 2-3 weeks
Vanity manufacturing is estimated at:
Standard Vanities: 2-3 weeks
Custom vanities and LED Glass: Design & Drawing process varies by project, after approval by customer typical lead time is 2-4 weeks
If your product has a defect or needs to be exchanged you must do it within 30 days of receiving your order. No returns will be accepted after 30 days or if the product has been installed.
To ensure you’ve received all the correct components, please plan the installation of your product within the first 30 days of receiving your order in case you need any exchanges or additional items for installation. Returns will be subject to a 25% restocking fee and exchanges will be subject to a 20% restocking fee. Custom orders are not returnable. More information about returns.
All free shipping will be shipped via ground shipping or freight shipping. Ground shipping/freight shipping will deliver your product to your door or to the “curb” for large items. It is the consumer’s responsibility to arrange for installation and delivery beyond the curb. Please do not schedule the installation for your item(s) until they have arrived.
Expedited shipping options may be available for an additional fee. Expedited shipping may be limited due to the weight of certain products. If you require expedited shipping please contact us.
The colors on our website represent an approximate color and we cannot guarantee the finish color. Due to screen limitations, colors seen here may not accurately reflect painted colors.